faq
FREQUENTLY ASKED QUESTIONS
Orders of stock sculptures will be dispatched within 3-5 days of recipt of order. some of the larger sculptures are made to order, so could take up to 15 working days, however during peak times of year this can vary. Orders are dispatched on a next working day tracked delivery to your address of choice.
and in unmarked packing if requested for gifts.
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specialist commissions are done on a case by case enquiry, please email for details
orders
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Bespoke projects and commisions. We can undertake any sculpture that is not listed in our catalogue.
You can immortalise a favourite pet in clay, we can work from photos to get a realistic likeness.
In our gallery section are some examples of work we have undertaken for individuals and museums. Contact us for a quote if there is something specific you require.
bespoke
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materials used,the sculptures are created using a variety of different clays, depending on their size and finish.
Smaller pieces are created in smoother clays, the larger ones are built in crank material, a more structurally strong clay.
All pieces are fired above 1200 degrees centigrade (creating a hight fired vitrified ceramic), and post-firing, certain works have glass eyes and cast pewter metal legs inserted to finish.
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materials
Returns If you are unhappy with your goods and wish to return the product please do so within a week of purchasing, or receipt of goods, and email us proof of dispatch or tracking number.
We can however NOT accept returns of broken or damaged goods 24 hours after receipt. If your product is damaged upon receiving it. Please get in touch straight away, and we will attempt to rectify the situation with you. Alternatively if it is an old product that was purchased a while ago, then subsequently damaged. Please get in touch, and we can see if we can repair it. There is usually a postage and repair fee associated with this.
returns
Payment methods payments can be made via the website with a BACS payment, or through PayPal.
However, please understand that orders will not be dispatched until payment is made in full, unless otherwise specified. Or alternativley come and visit us at one of the many shows which we exhibit at in the UK.
payment
discount
Discounts apply Once you have been accepted you should receive or have received an email containing your discount (coupon) * which is unique to your gallery and is tied to your business address listed in your profile.
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*if you are a new customer to us, then the first order you place must be off a value off £500 or more to receive your discount this initial coupon (voucher) will be emailed to you reflect this, once you have placed this initial order then you will receive a permanent coupon code to use with all subsequent orders no matter their value.